Return & Refund Policy – dietspremium.com
Updated: 08 Mar 2025
§1. Scope
This Policy applies to digital products and services from dietspremium.com, including diet & training plans, “diet with exercises”, e‑books, digital templates, subscriptions, and professional account upgrades.
§2. Statutory right of withdrawal (EU)
- Consumers generally have a 14‑day right of withdrawal from the conclusion of the contract.
- Exception for digital content: If you expressly request us to begin performance before the 14‑day period ends and acknowledge the loss of the right of withdrawal, the right of withdrawal does not apply to those digital contents/services.
- This right is without prejudice to your statutory warranty rights.
§3. Exclusions & limitations
- Personalised content (e.g., plans generated based on your inputs) once creation has started.
- Digital content already provided/accessed where you consented to early performance.
- Subscriptions: No pro‑rata refunds for elapsed periods unless mandatory law provides otherwise.
§4. Defects & complaints
- For defective, incomplete, or inaccessible digital content we will promptly remedy the defect or provide equivalent access.
- Submit complaints via the contact form describing the defect (include order number and account e‑mail).
§5. Withdrawal / refund process
- Withdrawal notice within 14 days via contact form (name, account e‑mail, order number, product).
- Confirmation: We will confirm receipt and outline next steps.
- Refund: Issued to the original payment method no later than 14 days after valid withdrawal, subject to statutory exceptions.
§6. “Don’t buy a cat in the bag” – transparency
- Before purchase we clearly show price, scope, duration, any subscription rules, and the withdrawal exception notice.
- If you’re unsure, contact us before buying—we’re happy to help prevent mismatches.
§7. Final provisions
- This Policy complements the Terms of Use and the Privacy Policy.
- Changes will be communicated appropriately; the version valid at the time of purchase applies unless mandatory law provides otherwise.
