Return & Refund Policy – dietspremium.com
Updated: 08 Mar 2025
§1. Scope
This Policy applies to digital products and services from dietspremium.com, including diet & training plans, “diet with exercises”, e-books, digital templates, subscriptions, and professional account upgrades.
§2. Statutory right of withdrawal (EU)
- Consumers generally have a 14-day right of withdrawal from the conclusion of the contract.
-
Exception for digital content:
If you expressly request us to begin performance
before the 14-day period ends
and acknowledge the
loss of the right of withdrawal,
the right of withdrawal does not apply to those digital contents/services.
- This right is without prejudice to your statutory warranty rights.
§3. Exclusions & limitations
-
Personalised content
(e.g., plans generated based on your inputs) once creation has started.
-
Digital content already provided/accessed
where you consented to early performance.
-
Subscriptions
: No pro-rata refunds for elapsed periods unless mandatory law provides otherwise.
§4. Defects & complaints
- For defective, incomplete, or inaccessible digital content we will promptly remedy the defect or provide equivalent access.
- Submit complaints via the contact form describing the defect (include order number and account e-mail).
§5. Withdrawal / refund process
-
Withdrawal notice
within 14 days via contact form (name, account e-mail, order number, product).
-
Confirmation
: We will confirm receipt and outline next steps.
-
Refund
: Issued to the original payment method no later than 14 days after valid withdrawal, subject to statutory exceptions.
§6. “Don’t buy a cat in the bag” – transparency
- Before purchase we clearly show price, scope, duration, any subscription rules, and the withdrawal exception notice.
- If you’re unsure, contact us before buying—we’re happy to help prevent mismatches.
§7. Final provisions
-
This Policy complements the
Terms of Use
and the
Privacy Policy.
- Changes will be communicated appropriately; the version valid at the time of purchase applies unless mandatory law provides otherwise.